Boiler not working in freezing temperatures? If your boiler has stopped working in freezing temperatures, then there is a good chance that your condensate pipe has frozen. Luckily, this isn't a big problem and it can be easily resolved yourself without the need for an engineer. This page will provide you with all the information needed to help you defrost your condensate pipe. How do I know if the condensate pipe is frozen? If part of your condensate pipework is outside and does freeze during a prolonged period of very cold weather, you might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you may see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or engineer. Look for an outdoor pipe* connected to your boiler * it's usually white plastic connecting to an external drain. If safe to do so, pour WARM* water along the pipe *Not boiling water. Reset your boiler. All should be working* normally

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